Returns & refunds

You have 14 days from the delivery date to make a return and send back the items.

If your item doesn’t meet expectations, you can return it as long as it meets our return guidelines.

Important notes

• - Returns must be sent back within 14 days from the delivery date.
• - You are responsible for arranging and paying your return shipment.
• - Customs Fee: All orders from Athletic Bee are shipped from the Netherlands. Therefore, you may be subject to additional import fees when returning your order. These import fees (Customs Duty) are charged by the local customs authority and are by no means the responsibility of Athletic Bee. How much you pay depends on your location, the value of the goods and the type of goods. See more below.
• - Items must meet our return guidelines to be accepted.
• - Keep proof of postage and tracking until your refund is confirmed.

Where to send your return

Athletic Bee Returns

Kreekweg 8B

3133 AZ Vlaardingen

The Netherlands

(Please ensure your return has tracking.)

You can return all items of your order if they fall under our return guidelines.

See below for exceptions to this rule:

• - Socks cannot be returned/exchanged/refunded
• - E-Gift Cards cannot be returned/exchanged/refunded

Return guidelines:

We only accept returned items according to the following guidelines:

• - All returns must be postmarked within 14 days of your order being delivered
• - You are responsible for your return shipment
• - Clothing tags must still be intact*
• - Clothing must be returned in original product bags
• - Cannot be worn, washed, or put through the dryer
• - Cannot have deodorant marks
• - Cannot have stains of any kind (makeup/self-tanner, etc.)
• - Cannot have human or animal hair
• - Cannot have snagging/pilling
• - Cannot have abnormal smell (perfume, body odor, etc)
• - Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
• - Items with excessive wrinkling are subject to denial
• - If you are returning your entire order, please note that the original shipping costs will not be refunded

*If the hang tag is detached from the item, please include the hang tag in the return package.

If your return does not meet all of our return guidelines, your return will be noted as ‘unacceptable’. If the product has diminished in value, we may refuse the return or deduct a part of the amount. For dry cleaning costs, €7.50 will be deducted from the refund amount.

You can make a return with your order number and e-mail in our return portal.

Follow the instructions you will receive our return address. Returns are at your own expense and you wil have to pay for the package at a post office.

Return address:

• Kreekweg 8B
• 3133 AZ Vlaardingen
• The Netherlands

If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. Returns will be processed within 14 business days.

No, unfortunately we can not offer exchanges.

If you choose Store Credit instead of a refund, you will receive an additional incentive of €2,50. This amount will be added to your store credit balance.

Please note!

You can request to convert your store credit into a refund via the original payment method within 14 days after the store credit is issued. If you choose to do so, the €2,50 incentive will be removed and only the original purchase amount will be refunded.

After this 14-day period, the store credit can no longer be converted into a refund and will remain available as store credit in our store.

If you paid for your order using Klarna, please note that choosing store credit does not cancel your payment obligation with Klarna. Your Klarna invoice must still be paid according to Klarna’s payment terms.

Depending on the country you are from and the return carrier you choose when returning your item(s), delivery times back to our warehouse may vary. If your return is marked as delivered, sit tight, we will be in touch by email once the return has been processed to confirm your refund. The returns are processed within 14 days after delivery.

We will notify you once we have received and inspected your return and let you know if the return has been approved or not.

If approved and you have chosen:

- A refund; you will be automatically refunded to your original payment method within 10 business days.
- A store credit; you will receive the same day the store credit code, including the incentive
- An exchange; the exchanged size will be send out to you the same day of notification.

For the refund, please note that it may take some time for your bank or credit card company to process and process the refund.

If more than 15 business days have passed since we approved your return, please contact us at support@athleticbees.com, specifying in your message:

- Your order number
- Proof of postage (like a receipt)
- Tracking number

We'll then get back to you as soon as we can!

In the unlikely event that you are missing an item from your order or received the wrong item, please contact us immediately, within 7 days.

Please send us an email at support@athleticbees.com, within 7 days with the following information:

• - Name and email
• - Order number
• - Which item was sent wrong and/or which item is missing (color/size)
• - Photo's of the wrong item with logo, including the label of the clothing bag, photo of the shipping box including the shipping label

It is also possible to submit the missing item in our Warranty Portal: https://athleticbees-warranty.returnista.com/

Once we have received the above information, our customer service team will resolve this for you. This may take a couple of days. Please wait for our response.

You may be asked to return the wrong item to us through our returns process. If you're not sure how to do this, let us know, we will help you.

If you received an item that appears to be damaged or defective, please contact us as soon as reasonably possible after discovering the issue.

Please submit your claim through our warranty portal.

For damaged items, please provide clear photos showing the issue. This helps us assess the claim and determine the appropriate next steps.

If you believe that your item is defective, damaged, or does not conform to the agreement, please contact us as soon as reasonably possible after discovering the issue.

Please submit your claim through our warranty portal.

Choose the affected product, upload clear photos where possible, and provide a description of the issue.

We may ask for additional information where reasonably necessary to assess the issue and determine an appropriate solution.

If the issue is covered by your statutory consumer rights, we will provide an appropriate remedy in accordance with applicable law. This may include repair or replacement free of charge, or, where applicable, a price reduction or refund.

If we need the product to be returned for assessment, repair or replacement, we will provide instructions for the return. You will not be charged return costs where the product is defective or does not conform to the agreement and the return is required to provide the statutory remedy.

Please keep the product until we have provided instructions regarding the next steps.

Return policy for our promotions

1). With the promotion, 1+1 free item, 1 returned product is not eligible for a refund.

• - Are you returning only one of the two items? Then no refund will be made.
• - Are you returning both items? Then you will receive the purchase amount of the paid product back.

2). With the promotion, free gift at a certain amount. If you return a part of your order and the total drops below the amount for getting the free gift, the free item will no longer qualify as a free gift. In that case, you can either return the free gift as well, or the value of the free gift will be deducted from your refund.

3). With the promotion, 2+1 free item;

• - If you return one or more products from a promotional order, the refund amount will be adjusted to reflect the Promotion.
• - The free product cannot be refunded or exchanged for store credit or cash.
• - If you return one of the paid products but keep the free product, the refund will be reduced by the value of the free product.
• - Products received as part of a Buy 2 Get 1 promotion may be exchanged only for a different size. Exchanges for another product are not accepted.

Do you have any questions about this promotion or are you unsure about a product? Our customer service will be happy to help you!