We cannot change your order after you click the 'Checkout' button. This includes the following:
- - Change the item or size
- - Delivery/billing address
- - Add items to your order
- - Shipping method*
*If you enter the wrong address at checkout and the order has already been processed, we cannot be held responsible if the order is lost. We are not liable for the refund/replacement of this order.
Undelivered, Refused or Uncollected Parcels
If a parcel cannot be delivered due to an incorrect or incomplete delivery address provided by the customer, is refused upon delivery, or is not collected from a designated collection point within the carrier's holding period, the parcel will be returned to us.
The following return shipping costs will be deducted from the refund amount:
- Netherlands & Belgium: €5,50
- Germany & France: €7,50
- Rest of Europe: €9,50
- Outside Europe: €19,95
If the customer wishes to receive the order after it has been returned to us, the return shipping costs and the shipping costs for re-shipment will be charged before the order is shipped again.
